Effective Date: Nov 25
Thank you for shopping with Hoxivion. We want you to be completely satisfied with your purchase. If, for any reason, you are not fully happy with your order, we offer a fair and customer-friendly return and refund policy in accordance with German law and the applicable EU consumer protection regulations.
Please read this policy carefully to understand how returns and refunds are handled at Hoxivion.
You have the right to return products within 30 days of receiving them, without providing any reason, as required under Article 9 of the EU Consumer Rights Directive (2011/83/EU).
To be eligible for a return, the product must be:
Our desks are delivered 90% pre-assembled. Returns must include all original parts and must be returned in assembled condition as received.
Each item is shipped in a custom-made wooden crate. Please retain the crate and packaging materials for at least 30 days in case you decide to initiate a return. If the crate is destroyed, return shipping may be refused or subject to deductions.
To initiate a return, please contact our customer support at:
📧 Email: support@burolife.de
Please include the following details in your message:
The full product price, including VAT, is fully refundable. Please note that transport costs are not included in the product price; these are paid directly to our transport partner on your behalf and are non-refundable.
The customer is responsible for returning the product. We can offer a paid pickup service for returns from your address upon request;
If the returned product or packaging is found to be damaged or incomplete, Hoxivion reserves the right to deduct the cost of repairs or replacements from the refund amount.
Our delivery partner will contact you to schedule a convenient delivery date. Please note that if you confirm the appointment but are not available at the agreed time, the delivery company may apply an extra charge for re-delivery.
Once your return has been received and inspected at our logistics center, you will receive an email confirming the status of your return.
If your return is approved, we will issue a refund of the purchase price, excluding original shipping costs, unless the return is due to a product defect.
Refunds are processed within 7 days of receiving the returned item. The amount will be refunded via the original payment method.
If you wish to cancel your order before it has been shipped, please contact us immediately at:
📧 Support@burolife.de
if the product shipped you will pay the send and receive costs both.
If the cancellation request is received and processed before the product is dispatched, you will receive a full refund, including shipping costs.
In addition to your right of return, you are entitled to statutory warranty rights under German law (§§ 434 ff. BGB). If the delivered item is faulty or defective, you have the right to request repair, replacement, or refund under the applicable legal conditions.
If a specific product comes with an additional manufacturer’s warranty, the terms will be specified in the respective product description or documentation.in our case only the Electrical parts has 2 years warranty .
If you have any questions about this Return and Refund Policy, please contact:
Hoxivion
Tristanstraße 18
82110 Germering, Germany
📧 Email: Support@burolife.de
We fully comply with German and EU consumer protection laws, including the Fernabsatzgesetz, Widerrufsrecht, and DSGVO. Our goal is to ensure a secure, fair, and transparent customer experience for all shoppers across the European Union.
